Your team already solved it. Somewhere in four thousand resolved tickets is the exact fix — and your PSA's search will never find it. FindKju will, in seconds.
…all you have to do is find the question.
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Ask in plain English. “User can't open shared mailbox after migration” finds the ticket titled “Outlook profile rebuild for J. Smith.” Intent, not keywords.
New ticket comes in, the top five resolved matches come with it — including what the tech actually did. A stuck tier-1 gets unstuck in thirty seconds.
You solved the same issue nine times this month. FindKju spots it and drafts the KB article, for a human to review. Knowledge you own, not a feature you rent.
I spent nine years on an enterprise service desk resolving about seventy-five tickets a day. Our ticketing system couldn't search resolved history, so we built our own internal “Google for past tickets.”
It changed the job. Tier 1 resolved roughly 95% of what came in by finding how the same problem was solved before. The raw ticket history beat the curated knowledge base every time — because you could see exactly what a real tech actually did, on a real environment, at 4pm on a Tuesday.
Most of what hits your queue has been solved already. The knowledge exists. It's just unfindable. That's the whole problem, and it's the only thing FindKju is built to fix.
— Chris Gearhart, Springfield, MO. 20+ years in IT.
Built for MSPs running HaloPSA, ConnectWise, or Autotask who aren't switching PSAs and aren't paying four figures a month for an automation platform. Read-only connection to your PSA. Your data is never used to train models.